Refund policy
RETURNS:
If your item arrives damaged, defective, or misprinted, or has been lost in transit, please contact mike@embrace-autism.com ASAP and we will put in a claim with our print partner. All claims must be submitted within 25 days of the delivery date (or the estimated delivery date, if lost in transit), so please make sure to include all relevant information and photos of the problem so we can file a claim immediately. We will file a claim on your behalf and provide return instructions if applicable.
If the shipping address provided at checkout is incorrect, incomplete, or if otherwise considered insufficient by the courier, the package will be returned to our print partner’s facility and you will be responsible for additional shipping charges once an updated address has been confirmed.
If you need to exchange your item for another size or otherwise no longer want the items, please contact us at mike@embrace-autism.com to arrange for a return. We can only accept products that are in unused condition. Please note that we do not cover return shipping and if you are returning an item for a refund, and any refunds issued will not include the initial shipping charges, only the value of the items themselves.
If your item arrives damaged, defective, or misprinted, or has been lost in transit, please contact mike@embrace-autism.com ASAP and we will put in a claim with our print partner. All claims must be submitted within 25 days of the delivery date (or the estimated delivery date, if lost in transit), so please make sure to include all relevant information and photos of the problem so we can file a claim immediately. We will file a claim on your behalf and provide return instructions if applicable.
If the shipping address provided at checkout is incorrect, incomplete, or if otherwise considered insufficient by the courier, the package will be returned to our print partner’s facility and you will be responsible for additional shipping charges once an updated address has been confirmed.
If you need to exchange your item for another size or otherwise no longer want the items, please contact us at mike@embrace-autism.com to arrange for a return. We can only accept products that are in unused condition. Please note that we do not cover return shipping and if you are returning an item for a refund, and any refunds issued will not include the initial shipping charges, only the value of the items themselves.