Customer Service / Shipping / Returns
For Customer Service issues, please email mike@embrace-autism.com
How ordering E-Books works:
After you have completed the check out process for an e-book, you will receive an email with a download link. The e-book file can be downloaded one time per purchase.
The file you receive is a ZIP file that contains the e-book itself, as well as additional forms for you to fill out as part of reading through the book.
If you are downloading on a mobile device, you will need to extract the files through the Files app (iOS) or Files by Google (Android) app.
How ordering T-Shirts works:
We utilize a Print on Demand system for our products. This means that your order gets produced and sent directly from our print partner.
As your order is produced directly for you and not pulled from stock sitting in a warehouse, this means that orders do take a little longer to process. Most items are generally produced and are ready to ship in 2 or 3 business days, please see each item’s description for details on it’s production time.
If for any reason you need to make changes to your order after placing it, please email mike@embrace-autism.com as soon as possible. We can make changes before the order is sent to our print partner, but if they have already processed the order we are not able to make any further changes and cannot cancel the order.
Shipping:
Your order ships directly from our print partner to the shipping address you provided in your order. When ordering more than one item, there are rare occurrences when the items may need to ship from separate printing facilities. In this case, your order may be fulfilled across two or more different packages, however you will not be charged extra for this.
Our print partner has facilities around the world and will always attempt to send your order to the closest facility to you. Please note that customs are duty charges may need to be paid if the order crosses borders. Due to legal restrictions or shipping carrier limitations, our print parntner is unable to ship to the following destinations:
• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea
Due to other service disruptions, our print partners cannot ship to the following destinations:
• Afghanistan
• Bhutan
• Brunei
• Chad
• Laos
• Libya
• Mongolia
• Samoa
• South Sudan
• Timor-Leste
• Turkmenistan
• Yemen
RETURNS:
If your item arrives damages, defective, or misprinted, or has been lost in transit, please contact us at mike@embrace-autism.com ASAP and we will put in a claim with our print partner. All claims must be submitted within 25 days of the delivery date (or the estimated delivery date, if lost in transit), so please make sure to include all relevant information and photos of the problem so we can file a claim immediately. We will file a claim on your behalf and provide return instructions if applicable.
If the shipping address provided at checkout is incorrect, incomplete, or if otherwise considered insufficient by the courier, the package will be returned to our print partner’s facility and you will be responsible for additional shipping charges once an updated address has been confirmed.
If you need to exchange your item for another size or otherwise no longer want the items, please contact us at mike@embrace-autism.com to arrange for a return. We can only accept products that are in unused condition. Please note that we do not cover return shipping and if you are returning an item for a refund, and any refunds issued will not include the initial shipping charges, only the value of the items themselves.